The New One Minute Manager

After having met with a few employees throughout the company, the young man re-meets with the Manager inside his “clear and uncluttered” office (45). The Manager asks what he has learned during his search, and the young man responds by reciting the Three Secrets. Still slightly skeptical, the young man asks if being an effective manager can be fulfilled in those one-minute tasks. The Manager laughs and admits, “Of course not. But it’s a way to make a complicated job more manageable. It often takes only a minute to refocus on goals and give people important feedback on how they’re doing” (45). Becoming convinced, the young man mentions how everyone enjoys working for and collaborating with the Manager. The Manager is glad but tells the young man how he wishes he had someone who taught him when he first began working. He explains how when he started out he never knew if he was doing a good job or not, and how his main motivation was to avoid being punished. The young man is surprised and asks how exactly the Three Secrets work.